Privacy Policy

Privacy Policy

Terms and Conditions

1. Introduction

Welcome to Auto Shield Protection Limited (“Company”, “we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our paint protection services (“Services”). By booking an appointment or using our Services, you agree to be bound by these Terms.

2. Services Provided

We offer professional paint protection services, including but not limited to paint protection film (PPF), ceramic coating, and other protective treatments for vehicles. Our services are performed with high-quality materials and professional techniques.

3. Booking and Payment

  • A 40% non-refundable deposit is required at the time of booking to secure your appointment.

  • Full payment must be made upon completion of the service or vehicle pick up unless otherwise agreed. No vehicle will be handed to the owner until the full amount is paid.

  • A collection fee of 5% will be charged on the amount owing if the vehicle owner failed to pay the balance within 14 days after the vehicle is due for pick up. After 14 days, we will transfer your account to the debt collection agency, and you will be liable for all

    the costs related to the debt collection process.

  • Non-collection of vehicle 7 days after it’s due for pick up, we will charge storage fee

    of $15/day.

  • Failure to make full payment, the customer irrevocable authorises Auto Shield

    Protection Limited to remove all Film supplied with no monetary refunds issued.

  • All prices are subject to change without prior notice.

4. Cancellations and Rescheduling

  • Only written cancellations made within 7 days from booking date can be rescheduled.

  • Deposit is NON-REFUNDABLE once booking has been confirmed.

  • Cancellation after work has started but before completion – customer will be responsible for the actual services and material cost done until written cancellation notice is received. Auto Shield Protection Ltd also retain the right to charged 15% cancellation fee on top of the actual charges to cover lost revenue, client rescheduling/communication and administrative costs.

  • We reserve the right to cancel or reschedule an appointment due to unforeseen circumstances.

5. Warranty and Liability

  • We provide a warranty on certain paint protection products, which will be outlined in the service agreement.

  • The warranty does not cover damage due to improper maintenance, accidents, or third-party interference.

  • We are not liable for any pre-existing damage or defects on the vehicle.

6. Customer Responsibilities

  • Customers must disclose any prior paint or bodywork done to the vehicle.

  • Customers are responsible for following aftercare instructions provided by us.

7. Limitation of Liability

  • Our liability is limited to the cost of the service provided.

  • We are not responsible for indirect, incidental, or consequential damages arising from our services.

8. Privacy Policy

We respect your privacy and will only use your personal information for service-related purposes. Your data will not be shared with third parties without your consent.

9. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be resolved in the appropriate courts of New Zealand.

10. Dispute Resolution

  • Any disputes arising out of or related to these Terms, or our services must first be attempted to be resolved through good-faith negotiations between the parties.

  • If a resolution cannot be reached, both parties agree to submit the dispute to mediation before pursuing legal action.

  • If mediation fails, the dispute shall be resolved by binding arbitration in accordance with the rules of New Zealand Dispute Resolution Centre (NZDRC).

  • Each party shall bear its own costs related to mediation or arbitration unless otherwise agreed.

11. Amendments

We reserve the right to update these Terms at any time. Customers will be notified of any significant changes.

 

For any questions, please contact us at asprotectionnz@gmail.com